Ten years ago the term social media didn’t mean much and it certainly wasn’t a term that dominated search engine results like it does today. Globally, social media has risen in popularity and become the must-have for every marketing plan, kinda like what Starbucks is to coffee and java drinkers. Plain and simple, it’s on every corner and on the tip of everyone’s tongue. Social media has proven to be an incredible way to rally people to take action and join like-minded individuals together who believe in common causes, especially those related to your health.

 If you’re wondering how social media can be a health motivator or improve someone’s health, read on.

1. Smoking Cessation

The power of social media has not been lost on city and state government. They understand that by creating a positive online environment to help people quit smoking can reduce healthcare costs, improve their quality of life and give smokers a fighting chance at kicking the habit for good. For instance, New York City Department of Public Health’s Facebook Page, NYC Quits Smoking/I Quit has more than 5,000 fans and Florida Department of Health’s Twitter-based program, Qwitter, is not far behind. Studies indicate that web programs nearly double a patient’s chances of quitting.

2. Weight Loss

Don’t confuse weight loss via social media with any of the spammy ‘get thin quick’ schemes that so many people are pushing. A true model for weight loss supported by social media like the example seen in SparkPeople.com. SparkPeople.com is a free website that ranks as America’s second-largest consumer health website, second to WebMD. The site launched the #1 self-help and weight-loss book earlier this year, The Spark. What makes this social media site so succsfful is that it bring people together who have one thing in common - a strong desire to lose weight, but do it the right way. Let’s face it, shedding a couple pounds is always a healthy improvement.

3. Support Groups

Social media is responsible for connecting people who share commonalities together. There are support groups for cancer, epilepsy, addiction and countless others. Using these groups to find others who are facing similar challenges and engaging in conversations with them lets you know that you’re not alone and it can inspire you to forge ahead.

4. Fitness and Exercise

What better way to take control of your health than through exercise. Sites like Gimme20 and Traineo offer fitness communities that make exercise fun. Set-up group challenges or find local members and create your own running club, there are many possibilities and benefits to social media fitness sites.

When you're searching for something on the internet you'll notice that a vast majority of the time the first or second entry on Google's search engine results page will be a Wikipedia link. To date, Wikipedia boasts an impressive 16 million articles, of which 3.3 million are in English. Currently, it is one of the largest and most popular reference sites available on the net. A large network of Wiki editors review all articles that are submitted and use a group approval system to determine if content will be published, or in some cases, banned.

Because Wikipedia is a wiki, anyone with access to a computer and a Wikipedia account can make edits to posted entries. It’s important to remember that jus because you post an article, you don’t own it and updates and changes can be made by others at large.

Although writing a Wikipedia article seems like an utterly simple task you’ll need to know a few basics in order to prevent your content from being deleted. Before you begin make sure that you’re writing from a neutral point of view (NPOV). The best way to approach a NPOV is to make your entry mirror what it would look like if you were to read it in a traditional encyclopedia. The content that you submit should be unbiased, verifiable, noteworthy and not breach copyright.

Wikipedia is a social community and it takes the content that users submit very seriously. If you’re not able to draft an article that follows Wiki’s protocols it will more than likely be deleted. The other thing to keep in mind is that not every brand, service or product can produce an entry that acceptable by Wiki standards for the simple reason that vanity, promotion and opinion are not looked upon favorably.

Before You Begin

If you’re still feeling optimistic enough to craft a Wiki article you’ll want to do the following first:

• Search Wikipedia to confirm that an article doesn’t already exist.
• Use alternate search terms just in case your article is labeled under a different heading.
• Determine if your article is verifiable and noteworthy before you begin writing it.
• Create a user account if you don’t presently have one.
• Aim for an article that is a minimum of 1500 characters, but no more than 4,000 words.
• Practice entering your article with the Wikipedia Sandbox first.

Actual Writing

Building your first Wiki article does take a bit of planning. You’ll want to structure your article so that it reads in chronological order. Next, make sure to gather your references and credible sources that you can cite to support what you’re saying. As you write, reference other Wiki articles by including links to them. This helps to substantiate your article and it cross-promotes other reference material on Wikipedia.

When you’re ready to submit your article to Wikipedia, you might be surprised to discover that you’ll need to use Wiki-style codes to achieve specific text attributes like boldface, italics and bullet points. Check out the cheat sheet so that you have an understanding of what needs to be input to achieve your desired result on the user end.

Even though Wikipedia sounds like a marketing dream come true you'll learn that it doesn't quite work the same way that a brochure or brand website does. Wiki entries are not promotional landing pages for businesses or individuals. Entries are informational and neutral and quite the opposite of a marketing tool. Once you make that connection you'll be able to assemble a solid piece that meets the criteria set forth by Wikipedia.

Word To The Wise

If you submit a Wiki entry and it gets deleted and then you make edits to the same entry and continue to resubmit in an effort to get it published, you run the risk of being permanently banned and blacklisted from Wikipedia. Instead of repeating the same mistakes read over the guidelines and look at current entries to get a better sense and understanding of what an entry should sound, read and look like.

Not surprisingly, many businesses have a tough time understanding exactly how social media fits into their overall marketing plan. Social media marketing seems like more of a catchy phrase that consists of nothing more than tweets and posts. In actuality, marketing with social media is much more than that. No, it won’t transform your business into an overnight success, but it can be used as an extremely effective tool when you incorporate a solid plan and strategy behind it.

At a minimum, your social media marketing plan should include a blend of public relations and marketing tactics, as well as evoke flexibility, patience and commitment for the individual or team who will be executing it. Previously, we’ve shared what social media can and can’t do for businesses and it’s important to make sure that you have realistic expectations and a well-developed understanding of what social media is and what it requires before you begin planning.

Pick Your Marketing Objectives

Here’s the broken record part of this post - you have to begin with the end in mind. You'll hear this from just about anyone who's ever had a hand in developing marketing plan. Decide what your objectives are and why you’re putting a social media plan together. What are the things that you want to achieve? Are your objectives sustainable and realistic? Put your thoughts together and dedicate some time to creating this cornerstone of your strategy.

Know Your People

You need to know who you’re trying to connect with and where they’re at. It’s also helpful to understand what level of social media interaction they currently have. For example, if you’re selling vitamins to seniors then tweeting about them all day isn’t your best bet. Find out what your audience likes and dislikes and get involved with them.

Get Engaged

Social media is anything but passive. It’s about a two-way conversation and that means you need to plan on being involved and contributing to the dialogue. Your social media plan should include how time will be allocated to develop relationships and communicate with your audience.

Stretch Your Creative Muscle

Once you’ve nailed down some of the basics for your social media plan you’ll want to customize your strategy. Brand it and make it your own, after all social media isn’t based on tweets alone. Get inspired by taking a look at how other businesses have leveraged their social media presence.

Measure and Evaluate

You need to figure out what success means to you and how your social media plan will measure it. Choose which key metrics are most important to you in measuring your ROI and set-up methods to gather data on a regular basis.

At the end of the day, a social media marketing plan can be effectively used to build brand awareness, brand loyalty, build word of mouth marketing and convert customers into brand ambassadors. Put some thought and creativity into you plan that goes beyond tweeting and posting and you’ll be on your way to enhancing a relationship between you and your audience.

Were these suggestions helpful? What are some other key points to consider when beginning a social media marketing plan? Share with us.

True, Twitter is an amazing social media tool that connects people together, but with 26 million users strong there’s bound to be a few bad apples in the mix. As Twitter’s popularity has increased so has the prevalence of spammers. So, if you're finding yourself perpetually inundated with direct messages (DM) like “here is something you will like [insert Bit.ly link here]” then we’ve got some simple suggestions to help you cut down the clutter.

1. Follow @Spam

This is the official Twitter spam reporting site and it’s the first step in reporting spammy tweeps. Let them know who’s spam blasting by identifying the person’s Twitter handle. By reporting spammers you’re making it easier for Twitter to put a stop to their unwanted activities.

2. Report Spam Directly

If you’ve set-up auto-following through a service like SocialOomph you’ll need to comb through the list of people that you’re reciprocating follows with and determine whether they’re actual spammers so that you can manually report them. When you use an auto-follow feature and a spammer comes along to follow you, your Twitter account automatically returns the follow. The only way to remove and block the spammer is find them in your follow list, or by searching their Twitter handle and clicking the gear shift icon. This will open a drop down list where you can choose to report the account as spam.

3. Perform Routine Spam Checks

If you have less than 100 followers it should be fairly simple to do a manual check for any spammers and mark them for deletion (don’t forget to report them too). But if you have an account with thousands of followers how do you police it? You do it with a tool called Twitblock. This is a fantastic application and it’s simple to use. Just allow it to access your Twitter account and click the ‘scan for spam’ button. Depending upon how many tweeps are following you the scan can take a few minutes. Absolutely worth waiting for the results.

4. Use SocialOomph

A ton of people use SocialOomph to send out auto-DMs with their auto-follow settings. The nice thing is that as a Twitter tool, SocialOomph recognizes that not everyone wants to receive these unsolicited messages. All you need to do is follow the steps that @optmeout features on their Twitter account:

1. Follow @optmeout
2. Wait for follow back
3. Send them a DM
4. Unfollow @optmeout

Easy as pie.

Helpful Tip

Most people have a ton of DMs in their Twitter accounts. Unfortunately, Twitter doesn’t offer a simple way to bulk delete them. Here’s an easy work-around to get old DMs removed at the same time once and for all. Head on over to Damon Cortesi's Blog and scroll down a smidge until you locate Bookmarklet: DM Whacker.

Next, make sure that you're logged into your Twitter account. Once you are click the home link and then your direct message link. You must have your direct messages open in order to install and use the bookmarklet. Select the DM Whacker link and drag it to your web browser's toolbar. Open your Twitter direct messages and click the newly installed DM Whacker and you'll be presented with the option to delete all DMs or to delete based on who sent them to you.

You can further customize your delete options from this point. Click the delete button and the DM Whacker will work its magic. Instant bulk deletion.

Was this information helpful? Let us know about other Twitter tools you're using to manage spam. We'd love to hear from you.

A retweet on Twitter is a simple, but powerful ways to take your content that you're sharing with current followers and potentially making it viral. When someone retweets (RT) what you've posted the message goes beyond your personal follower pool. It's instantly sent to other new tweeters, which exponentially increases awareness about your brand through your tweet. Similar to other social media phenomenon, a RT is more coveted than achieved, but by following some of the suggestions below you can finesse your tweets to make them retweet-worthy in no time.

1. Retweet Others

Famous Beatle and singer/song-writer John Lennon once said, "the love you take is equal to the love you make," and that same philosophy can be applied to Twitter. You need to retweet other tweeps if you want them to retweet you. This doesn't mean that you need to go on a RT rampage. Pick and choose good tweet content that is worth sharing and make it happen through a retweet. Include @reply so that they're looped in on your generous efforts.

2. Embrace Hashtags

Overuse of hashtags can appear spammy so employ them sparingly. Because hashtags organize tweets so that people can follow them based on category you have a good chance getting your retweet pushed out to many like-minded tweeps at the same time. In other words, a hashtag is like a group. For instance, if you sent a tweet about your award winning chocolate chip cookie recipe and add #cookies to your tweet it will show up in the #cookies hashtag feed and everyone reading that feed will see your tweet. If you want to know how hashtags are trending or being used visit Hashtags.org.

3. Short And Sweet

Twitter has a 140 character limitation on all tweets. The character cap seems even tighter when you factor in a shortened URL, @reply, hashtag and retweet. So, when you craft your tweets think about the other elements that can encroach on the 140 characters. Your tweet should be short, succinct and simple so that your tweeps know what it's about and when it comes through as retweet it won't be partially dissected by Twitter.

4. The Best Time

A-list blogger and social media expert Dan Zarella spent some time analyzing and evaluating retweet data to determine if there were certain days or times that favored retweets in comparison to others. Zarella observed that beginning in the morning business hours on Eastern Standard Time (EST) the quantity of retweets steadily increases. Additionally, content that begins as a tweet during this same timeframe will gain a significant number of retweets than original content posted in during other times.

There has been additional debate about specific hours throughout the day that tend to yield more retweets versus others. Some people believe that the hours after lunch and at the end of the work day are when the largest percentage of retweets occurs, however, because concrete data is unavailable we've refrained from exploring this area in our blog post.

5. Ask For It

If you want to get something retweeted then ask for it in your tweet. Sounds simple enough, but surprisingly many people choose not to include a call-to-action on their tweets.

How are you using retweets to drive traffic to your blog? What results have you seen? Add a comment or two down below.

From Denmark to Detroit, social media is a worldwide phenomenon that seems to be part addiction and part necessity. With Facebook's recent announcement that it's hit 500 million users and Twitter's move toward advertising with @earlybird it's becoming more apparent that if you want to get the word out about your business you need to step into the social media arena. However, all the excitement about social media doesn't mean much if you can't decipher what it means and what it's doing. Analytics to social media are like a compass to a navigator - if you don't understand where you're at you won't know where to go.

If the thought of analytics and numbers makes you shudder you're not alone. There are more people than not who feel intimidated by numerical data. The two toughest aspects of social media analytics are interpreting information and deciding what analytic tools best meet your needs. Fortunately, basic analytics doesn't require a PhD in statistics and the internet is filled with outstanding free tools and resources to help make metric crunching easy. So, if you can't afford enterprise-level services like Scout Labs, Radian6 or Sysomos, you'll want to check out some of the freebies below to help you get a grip on your analytics.

Blogs

Use PostRank to help rank your blog content and news and and to determine what your fans are reading, sharing and organizing. It also identifies what your most popular posts are in your RSS feed.

Think of BlogPulse as a search engine for blogs and their posts. It's similar to Technorati, but it provides additional views such as trending and conversations so that you can see search competitive topics and how other blogs are ranking.

Comments

Beyond standard search for keywords and brand names you’ll want to penetrate what’s being discussed in blog commenting systems too. That’s where YackTrack comes in. Simply enter your keywords or terms to see a nicely organized list that you can drilldown to get specific mentions from.

Branding

One of the more substantial branding tools available is Social Mention. It aggregates user generated content from across multiple social media platforms and streamlines outcomes into a very simple and easy to interpret web page. The one thing Social Mention doesn't do is show a report over time. A work around this missing feature is to create an Excel spreadsheet and manually enter daily data that you gather. Otherwise, it's a great (and free) tool.

Perhaps more of an entertainment tool rather than a true metric evaluator, How Sociable measures your brand's keywords throughout 32 different social media sites. There's some confusion around the 'visibility score' that How Sociable has developed and not all data appears to be accurate. For example, if you run a search on iPhone it yields a visibility score of 9,453 and a Google PageRank score of zero. Odd to say the least. Looks like brand visibility metrics might have a few glitches, but it’ still worth exploring.

Trends & Topics

Head over to Addict-o-Matic and enter a unique search term, brand or product name or just about anything and it will perform a search that delivers the buzz (or results) broken down by social media platform. It's a very convenient snapshot that let's you look at your social reach and the social sites where you have more presence in comparison to others.

Twitter

There are so many Twitter tools available that deciding which one to use can be a daunting task. For the purpose of benchmarking your brand against your competition, Twitalyzer is ideal. It shows you what social media strategies are working and what’s not, which makes it easy to adjust social media campaigns to maximize better results.

The power of influence is a core component in any social media campaign. Knowing who has better reach and strength and engaging with them can help persuade your audience to promote your brand. Klout measures influence as it relates to your brand through Twitter. You can identify which customers and communities are more likely to become brand evangelists and work with them to drive conversations.

Another hand Twitter tool is TweetStats. You can graph how many tweets per hour, day and month, as well as look at your tweet timeline and reply statistics. TweetStats is a fantastic way to track your level of interaction and look at areas that need improvement.

Google

Google Analytics (GA) may leave you feeling unnerved, but it actually does a tremendous job on tracking numbers and data. We'll save GA how-tos for a future post. In the meantime, use PageRank Checker to see what Google thinks of your site. Using a scale from zero to 10, with 10 holding the most authority, you can run a quick search to find out how you rank.

In order for GA to actually work on your website you need to install tracking code on each page that you want the Google bot spiders to crawl. To make sure that you've set-up your code use SiteScan to confirm that you've performed a correct installation. Although SiteScan and PageRank Checker aren't direct analytic tools they are helpful in gauging Google-related tasks and standards.

Competitive

Quarkbase has been touted as the ‘imdb.com for websites’. By entering a website’s URL you are presented with names of people associated with the site, traffic data, social popularity, site description and sites that are similar. This is one of the best free competitive research tools available. Data can be used to help you better position your brand and establish goals and objectives.

There you have it. Granted, there are so many tools, free and paid, that accessible on the web, we hope that this short list gets you moving in the right direction.

What are some of the other free tools that you're using? How do you make them work for your brand and what do you like best about them? Share with us.

If you’re looking for a Twitter solution that combines both marketing and management then you absolutely must check out Market Me Tweet. Before you roll your eyes at the thought of yet another Twitter tool you’ll be happy to know that Market Me Tweet is a true stand-out from the pack of Twitter apps that have permeated the social media realm. What sets Market Me Tweet apart from the competition is its branding capabilities and that’s good news for businesses small and large.

For the most part, Market Me Tweet is similar in scope to the Hootsuite dashboard and its functionality. Users can integrate multiple Twitter accounts to track and tweet too. It can monitor keywords, schedule tweets in advance, track conversation threads, follow and unfollow users, autotweet RSS feeds and much more. As previously mentioned, the big difference is that it allows users to ‘brand’ their tweets.

For instance, if you’ve ever sent a tweet using a tweet client like TweetDeck, Tweetie or Hootsuite, you’ve probably noticed each tweet is labeled with a backlink to the application used to generate the tweet.

With Market Me Tweet you have the ability to customize your own branded backlink that not only features your business, site or blog name, but let’s you choose the URL to link back to. In essence, you can optimize your brand and drive traffic back to your site.

The benefits of being able to brand, optimize and create backlinks to each of your tweets is a home run for your online social presence. For every single tweet that you send and that someone else retweets you're creating additional exposure via a customized backlink. Incredible!

Of course all amazing tools come at a price, but the nice thing is that Market Me Tweet is reasonably affordable. There are several monthly price plans available to suit your individual or professional needs. The investment that you make will pay back in spades, especially when you consider how many backlinks your tweets will be generating throughout the Twitter-sphere.

Are you already using this revolutionary tool? What type of success are you seeing? Drop a line and keep us posted.

Ever since LinkedIn opened up its application programming interface (API) platform to developers in November 2009, social media enhancements have been created to fortify networking connections. One social media partnership in particular is the one between LinkedIn and Twitter. The two platforms have continued to join forces and collaborate on projects to make user interactions even better.

Twitter Feed

As far as integration goes, these LinkedIn and Twitter are doing a commendable job on getting things to blend together smoothly and seamlessly. Most LinkedIn users are well-aware of the ability to link Twitter to their LinkedIn profiles. The result is a steady stream of tweets that keep your connections and profile viewers apprised of what you're up to in the Twitter-verse.

Tweet & Post Control

In addition to joining your Twitter and LinkedIn accounts together, tweeters have the option of selecting which tweets they'd like to feature on their LinkedIn profiles. Filtering tweets is a great way to categorize and control personal and business related tweets instead of flooding your LinkedIn account with all things tweeted. For tweets to LinkedIn, visit your Twitter settings page and select or deselect the option to post tweets that contain the hashtags #in or #li.

Conversely, you can decide what updates to share from LinkedIn to your Twitter account by visiting the 'Home' tab on your profile and checking the box next to the Twitter icon in the Network Activity window.

Company Buzz & Tweets Applications

Another new pair of features that LinkedIn revealed is Company Buzz and Tweets. The Company Buzz is an application that lets you track tweets about companies, products and people from your LinkedIn page, as well as historical data and trends. This could be a good thing to do if you're keeping tabs on your competition or interested in new career opportunities within your industry.

The Tweets application is kinda like having a mini-version of Twitter built into LinkedIn. Instead of having to login to your Twitter account, you can tweet away from right from your profile.

More Integration Tools With Tweets

Today, LinkedIn and Twitter unveiled their newest feature which is admittedly impressive and long overdue. By installing the Tweets application, LinkedIn users will now be able to find relevant professionals to follow and find and keep track of their LinkedIn connections on Twitter. Install the Tweets application first and then use the 'More' link from the menu at the top of the website to find everyone that you're connected to and start following.

The new module 'Connections to Follow', has also been added to recommend new people for you to follow based on your LinkedIn connections. Furthermore, a 'Connections' tab is visible in the Tweets app that shows you all your LinkedIn connections who have added Twitter accounts to their LinkedIn profiles. From here you can even see who you are and are not following via Twitter and choose whether to follow or unfollow. Hover your mouse over their Twitter ID and get a glimpse of their last tweet.

All of these new additions are fantastic, but the real crème de la crème is being able to save your LinkedIn connections as a dynamic Twitter list. LinkedIn creates a private Twitter list from the connections that you choose to save to it. Visit your Connections tab, look at who has a Twitter account, add to the list and you're done. Even better, LinkedIn keep this private list up-to-date by adding and removing accounts based on your LinkedIn connections each day.

Get 'Er Done

To take advantage of these fantastic features, head over to LinkedIn and install the Tweets application and Company Buzz to your profile. Please let us know what you think of the new features. Happy connecting.

Back in the early days of instant messaging (IM), users could only IM other users through the same IM platform. If you were using AOL Instant Messaging (AIM) then you could only chat with another AIM member. Thankfully, that's no longer the case. There are a variety of chat clients available that provide multi-client support to enable you and your pals to IM regardless of the IM service that they're using. Why would you want to use IM? For a variety of beneficial reasons. IM allows instant communication between people, which can save time and money. No long distance charges apply and it transmits information quickly to simulate the natural flow of conversation. It can reduce the amount of email sent, conference calls scheduled and IM is capable of holding multiple sessions with many people. IM can also be integrated into your existing website, which makes it a fantastic customer service tool. There are more than 80 chat client applications available and each one has its pros and cons. The list was whittled down based on social media integration, multi-client platform capabilities and number of supported chat networks. Knowing what chat clients are available and what some of their key features are can be helpful in determining what will be the best solution for you. NOTE: Most of these applications have mobile access from your handheld, however, not all mentions were included in this blog post. Here’s an alphabetical roll call that features six of the best:

Adium

Let me start with an apology to my PC peeps. The first chat client on the list is for Mac users only (promise that the remaining reviews will be more embracing of both operating systems). Adium started in September 2001 and has grown rapidly among Mac users in terms of popularity. One of Adium’s more notable features involves contact management. Contacts can be combined, which allows you to merge your contacts so that each one represents a person, not an account. A great way to keep things organized. Customizing Adium is accomplished through a suite of Xtras. Everything from layout and themes to sounds, emoticons and message styles. The sky’s the limit with Adium. One of the main reason for using Adium is that it integrates with Facebook Chat and Twitter. This makes it incredibly convenient to monitor direct messages from Twitter and IMs from Facebook through one central location. The Twitter Currently, Adium is 100% freeware and it supports more than 17 chat networks.

Digsby

By a huge margin, Digsby is one of the most comprehensive multi-client chat clients available. First off, it plays well with Windows, Mac and Linux. Next, its features are so robust that not listing some of the standouts would be a disservice.

• Chat with visitors and friends by placing a widget on your blog, website or social media profile
• Manage your Hotmail, Gmail, Yahoo! Mail, AOL/AIM Mail, IMAP and POP accounts from Digsby
• Manage multiple conversations with tabbed windows
• Use a combined buddy list for all your contacts regardless of chat platform and rename them with an alias to eliminate hard to remember chat handles like ‘pinkbunny25’
• Audio and video chat availability (good-bye Skype)
• Complete customization with Digsby application skins and themes

Pretty amazing considering that Digsby has only been around since January 2008. So what can it do with your social media networks? Quite a bit. Digsby supports Facebook, Twitter, LinkedIn and MySpace. You can receive alerts for new friend requests, messages and event invites, plus get a newsfeed of everyone’s status updates. The bonus of bonuses is that you can update your own status for all four networks with Digsby. A total of seven chat networks are supported including, Windows LIve, AIM, ICQ, MobileMe, XMPP and Yahoo! IM and Facebook Chat.

Meebo

The main difference between Meebo and the other applications reviewed is that Meebo isn’t really a ‘desktop’ chat client. It’s web-based, but can be used through a widget that users can embed in their blogs or websites, as well as the Meebo Bar, which is a gadget that lets users connect to Meebo through the base of a webpage. Meebo’s more of a pseudo-desktop chat client that's housed through your browser. Like the widget, it can be incorporated into the bottom pages of your website. Meebo is IM in a web page. Just go to the Meebo site, login and you’re instantly connected to all of your chat buddies through your Meebo account. The benefit of a web-based client is that you eliminate the hassle of software installation and you always have instant access to IM as long as you can find an internet connection. Meebo offers video and audio chat, as well as file transfer. You could potentially take chatting from something you do with friends to a fresh way to conduct business conference calls and meetings. It’s convenient and flexible.

• Because of Meebo’s online interface, it has an array of fantastic features that can’t be found with other desktop chat clients.
• Mobile access was mentioned earlier, but Meebo is built for iPhone, Android and other web-based handsets.
• Join Meebo rooms to meet and connect with new users, or create a custom Meebo room of your own and feature it on your website or blog. A super way to harness conversations about you and your business in primary place.
• Notifications are sent to an icon in your system tray so you’ll never miss anyone who’s trying to contact you.
• A snappy FireFox extension allows for easy integration of Meebo.
• Have a restricted computer (hardcore firewalls or an IT policing department on steroids)? The Meebo Repeater is a beta version of downloadable software that enables chat when IM access is restricted.
• Excellent analytic tool to monitor and track information about your site.
• Connect your Meebo bar to any social media site and drag headlines and links to share through those sites.

Last but not least, Meebo lets users advertise. You can see one of the ad options in action on the Meebo Bar and click it to see even more. You’ll need to contact Meebo directly to learn more about pricing and program options based on your budget and objectives. Meebo connects you to Facebook and five other chat networks. It would be nice to see Meebo offer additional social media site support, but for now you have access to the biggest of the bunch.

Nimbuzz

With Nimbuzz, users can choose to use it as a desktop chat client for Windows or Mac, a web-based client or mobile client. For users who aren’t looking for all the bells and whistles, or anyone who feels a little intimidated by choices, Nimbuzz is your solution. It’s incredibly lite, maybe too much, like  feather actually, as far as features go. In a nutshell, Nimbuzz supports around 12 chat networks, including Facebook and MySpace (at the time of this writing details on support for Twitter couldn’t be located). Nimbuzz also has a secondary service called NimbuzzOut that works as an internet phone service through their IM application. A better way of explaining this would be to call it Skype with fewer features and branded with a new name. There’s not too much more to share about Nimbuzz, other than it’s a plain and simple multi-client chat product. If you’re new to the world of IM, Nimbuzz could be a good starter application. Once you get situated you may find yourself wanting other features and you can always experiment with a new product as your needs grow.

Trillian Astra

Now it’s my turn to apologize to Mac users - at this time, Trillian Astra is only available for Windows, but a version of Max OS X is in the works. In the meantime, Mac users can still use Trillian and experience it through the web-based version. All is not lost fellow Appleheads. Developed by Cerulean Studios, Trillian Astra a real powerhouse in the desktop chat client realm. The functionality that it delivers makes it a truly outstanding tool and one that you’ll want to have in your social media arsenal. Trillian boasts 450+ features to help organize your online life. Facebook, Twitter and MySpaceIM have been incorporated into Trillian’s social media round-up. An added network that many users see as a ‘deal maker’ is the inclusion of Skype. Through its applications, users can place Skype calls, control group conversations, support multiple identities (nice for personal and business profiles) and work with file transfer protocols. Sweet indeed! Trillian Astra aligns more closely with Digsby. It has many features in common (not all) like support for more than nine chat networks and email capabilities. Customization on the surface is accommodated with plugins, skins and themes and usage management that enables you to optimize performance, have proxy control and hands-on identity and connection management.

VoxOx

VoxOx is one serious hybrid. It’s part Adium, Digsby and Skype all rolled into one interface. You can make phone calls, send IMs and emails, monitor social media, share updates and a whole lot more. A quick summary:

• Social networking
• Text messaging
• Instant messaging
• Voice calling
• File sharing
• Email
• Fax

VoxOx has also kicked it up a notch with their universal translator. Whatever you’re typing can easily be converted into the language of your choice. Check out the VoxOx list to see what countries are supported. Another swanky feature is the VoxOx Personal Assistant (VOPA). She’s the real deal and she also puts celebrity assistants to shame with her admin skills. She can screen your calls, eavesdrop on voicemails to see if you should pick-up or let it roll on through and coordinate fax pick-up. The VOPA also offers a ‘Stalker Feature’ and caller ID spoofing. The Stalker Feature let’s VOPA send out a busy signal, disconnected message or personal greeting recorded for any specific person that you’d like to avoid. Caller ID spoofing let’s you create a customized number that others see when you contact them. You could create something easy to remember or spell out something fun. Endless possibilities. Last, but not least, you can include ringback tones to identify clients, friends or family and set-up on-hold music when calls are in queue. Social media coordination with Facebook, Twitter and MySpace (hey, where’s LinkedIn?) let you share videos, pictures, update your status, chat with friends and reply to Tweets. Now that LinkedIn has opened up its API to developers, VoxOx may integrate this social network in the future.

HONORABLE MENTION

Pidgin is a free downloadable chat client that make is very easy to connect with just about anyone. Pidgin supports 17 different chat networks, however, it’s only available for Mac. It’s been around since 1998 and has more than 3 million users.

Hopefully this list of chat applications works as a nice resource that will help you manage your social media conversations more efficiently. Let us know about others chat applications that you're using. We value your feedback.

Tagging is a popular form of identifying various online materials by attaching words, or metadata, to categorize and describe them. This is beneficial because it helps index items according to common traits and it makes them much easier to find by people who are looking for specific things. Tagging can be applied to just about anything:  photos, videos, music, RSS feeds, even webpages. So, here’s an example of tagging. Let’s say that I have a picture of a lemon (apologies for using a pathetically simple example) and I’ve decided to upload to Flickr and share with the world. I add several tags to the image to make it easier to find, like lemon, citrus, fruit. Now with ‘geo-tagging’ things get kicked up a notch. Geo-tagging uses latitude and longitude coordinates to determine location-specific details in relation to specific items. Using the lemon example, geo-tagging would involve sharing the place where the photo was taken, like Florence, Italy. The great thing about geo-tagging is that it can actually be used as a marketing tool to increase business. Geo-based social media sites are sprouting up all over the internet. Knowing what sites are available and how to use them can be an entertaining way to boost repeat business traffic and get your customers to start buzzing about who you are, what you’re up to and, most importantly, where you’re at. a

Foursquare

Foursquare is one of the big dogs on the geo-based social media scene. Their user base is growing rapidly and it’s a perfect time to jump in and start using their services with a creative twist of your own. Check out How to Market Your Business With Foursquare for some great tips and a thorough explanation on how the social platform actually works. a

Gowalla

Next up is Gowalla. It's very similar to Foursquare in terms of premise and interface, however there are some differences that help set it apart. Gowalla users have to physically be at the location when they're checking-in. GPS verification and geocaching work together to verify that users aren't randomly claiming to be somewhere when they aren't. This is a plus for businesses because customers have to be in your establishment in order to claim a true check-in. So how can you use Gowalla for marketing? Pretty easily.

• Visit your Gowalla business listing and see who's checking-in and visiting your place. Because visitors can choose how they'd like to be contacted, like text, call or email, you have a direct connection to them. Reach out and let them know about your special events and unique offers available exclusively to Gowalla users.
• Take a look at businesses nearby. Connect with some of their visitors and let them know that you've noticed they've been in the neighborhood. Incentivize them by offering 10% off a service or giving away a free product.
• More interaction means more buzz. The purpose of sites like Gowalla is to share information with others. Make your place of business a great experience for Gowalla users and they'll spread the word quickly about you.
• Request a customized icon, or your business logo, for your listing instead of using the generic category images that are provided. It will help distinguish your business.

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Brightkite

The publicity machine may be churning out a ton of spin for Foursquare and Gowalla, but Brightkite has the largest user base among the three applications. Recently, it launched a new group texting tool that lets users communicate with a text message to groups as large as 100 people. It's like being able to hit the 'reply all' button in an email. Instead of having to conduct individual conversations, Brightkite users can rally the troops to meet at a local park for a BBQ or head downtown for some cocktails during happy hour. A super bonus - the service is completely free! No more costly text message fees from your wireless service providers.

• Brightkite is very keen on helping local businesses market themselves. They make it simple to sign-up with a page on their site. Once you've created your listing you'll want to start promoting.
• Print up some window decals and signage to let Brightkite fans know that you recognize them and offer special incentives. Post them conspicuously. Include the a Brightkite badge on your website's homepage. With a little HTML and Brightkite icon, you can post a welcome mat to notify online traffic too.
• Oscar Mayer uses Brightkite to track their Wienermobiles across the country on their hotdoggerblog. A super clever way of showcasing where their business will be so that fans can easily find them. Try implementing a local version for yourself. Let fans know what tradeshow or festival you'll be at, as well as your booth number.
• Advertise with a call-to-action. Special savings are good, but they're even better when you position them with a sense of urgency. Offer 25% off, but only during the hours of 3pm - 5pm on Thursday.

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Loopt

This application is a stand-out because of its compatibility with more than 100 handheld devices. Additionally, Loopt connects with all major US wireless phone networks, like Sprint Nextel, Verizon, AT&T, T-Mobile and others. Might not sound like much, but the more gadget friendly an application is, the broader its audience base will be. Loopt is more than 3 million users strong and counting, which is interesting because this application doesn't include an entertainment component like Gowalla or Foursquare. It's totally game free. Loopt works based off what your friends are doing nearby and telling you what's going on around your current location. It even makes recommendations by looking at events and places that may be of interest and that are in proximity to where you are and what you're doing. A partnership with Zagat and Citysearch include reviews to make more informed choices.

• Your business can use Loopt to target someone who lives or works nearby and create promotions that can be redeemed by phone or optionally via e-mail or text message. This makes it much more convenient for people on the go.
• Set-up a digital raffle where the first 10 Loopt users who visit your location or write a super star review have a chance to win an free Visa gift card or iPod.
• I've said it a thousand times - social media is social. That means engaging with your audience. Posting and offering without interaction doesn't cut it. You have to reach out and talk to people. Tell them about your discounts, invite them to stop by and let them know that you value their patronage and support. A little sugar goes a long way.

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Dreamwalk

The easiest way to share what Dreamwalk is and how it works is to show you. Check out the video below for a quick overview. One of the best things about Dreamwalk is that its founders developed it for the purposes of digital advertising. From the moment it became a concept, the interest of the business owner was first and foremost. This theme is clearly reflected throughout their website which contains an abundance of information. Everything from 10 simple steps to get started to a comprehensive FAQ section.

Dreamwalk has made marketing your business an effortless process. They'll help you craft a campaign for your business or you can visit their idea center to get some inspiration and head out on your own. Either way, Dreamwalk is a great place to start testing your geo-based marketing initiatives. Use it as a starting point to launch your promotions or add it to your existing mix of geo-based applications. This is truly a great application.

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MyTown

This application is one of the most popular among users, partly due to the catchy game that it features. MyTown uses GPS-enabled Monopoly with real physical locations that lets users buy places and collect rent from others who check-in to those venues. Seriously - who doesn't love Monopoly? Unfortunately, compared to the other geo-based applications mentioned, MyTown offers that least amount of information and assistance to business owners. That's a major downfall since business is the driving force behind the application. Currently, business owners can see who's checked-in to their location and obtain their names. The downside here is that the names are pseudonyms or 'game names' so having this data isn't as helpful. Businesses can get involved in promoting their locations by contacting MyTown at:  merchants@booyah.com. For what it's worth, mention that you'd like to see business opportunities expanded and enhanced. Squeaky wheel gets the grease! So why is MyTown being featured if it doesn't seem to be business owner friendly? Well, it's friendly enough, just not bear-hugging-loveable like some of the other applications. As a business owner, getting in on the ground floor with MyTown could be a smart marketing move since it's not saturated with companies who are fighting for the same social space. Contact MyTown for details on how to integrate your business into their application. a

We'd love to know how you're using these services. Please comment and share feedback with us.